Sep
22
ICICI Bank - Most customer-friendly bank (in my opinion at least)
I guess it is time that I gave credit to ICICI Bank as being one of the most customer-friendly banks around in India today. Hold on, I am not pronouncing them as the most customer-friendly bank yet, but read on and you'll understand as to why I am quite impressed with them.
They have devised a system wherein anybody who enters the branch has to enter details such as whether they are a customer or not, the purpose of their visit, ie, cash withdrawal, demand draft requisition, account related enquiry, general enquiry, etc and get a token from a machine which pretty much resembles an ATM machine, just much more simpler to operate. Now once these details are entered, the visitor gets a token with a alphanumeric code and a number.
They have devised a system wherein anybody who enters the branch has to enter details such as whether they are a customer or not, the purpose of their visit, ie, cash withdrawal, demand draft requisition, account related enquiry, general enquiry, etc and get a token from a machine which pretty much resembles an ATM machine, just much more simpler to operate. Now once these details are entered, the visitor gets a token with a alphanumeric code and a number.
